Return, Refund & Cancellation Policy – Eraa Naturals

Effective Date: April 11, 2026

Cancellation Policy

  • Orders can be cancelled within 12 hours
  • Not allowed after shipping

Return Policy

Due to hygiene reasons, returns are not accepted except:

  • Damaged product
  • Wrong product
  • Defective/spoiled item

Conditions:

  • Inform within 24 hours
  • Provide photo/video proof
  • Product must be unused

Refund Policy

  • Processed within 5–7 business days
  • Refund to original payment method

Non-Refundable Cases

  • Change of mind
  • Wrong address
  • Delivery failure due to unavailability

Replacement

  • Provided if available at no extra cost

Contact Us

Eraa Naturals
Address: Mandirbazar, South 24 Parganas, West Bengal, Pin – 743395
Phone: +91 74393 36217
Email: hello@eraanaturals.com